El Sueno Hotel & Spa, Puebla - Reviews, Room Options & Prices 2025

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About the Hotel

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

El Sueno Hotel & Spa occupies an 18th-century Baroque palace in Puebla's historic center, featuring free WiFi, an airport drop-off service, and a rooftop terrace. This 5-star adults-only property preserves original baroque characteristics while incorporating contemporary elements through wood, aluminum, and crystal designs.

Historic Artist-Inspired Accommodations

Rooms at El Sueno Hotel & Spa maintain original 18th-century residence features with special wall phrases honoring influential Mexican women artists. Suites offer king-size beds or double beds, flat-screen TVs, minibars, and private bathrooms with complimentary toiletries.

All-Day International Dining

The hotel restaurant serves international cuisine and brunch, operating for breakfast, lunch, and dinner. A bar provides additional dining options.

Comprehensive Spa Facilities

El Sueño Hotel & Spa provides a hot tub, solarium, and steam room alongside two massage cabins. The spa offers body treatments, facials, and reflexology services.

Central Historic Location

Located two blocks from Puebla's main square, the property sits near Museo Amparo and the old Sapos neighborhood's antique shops. Hermanos Serdan International Airport is 18.5 miles away, with covered parking available on-site.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Queen Room

Max:

2 persons

32 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Double Room Two Double Beds

Max:

2 persons

25 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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King Room

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Getting around

A guide to all available transportation options

City Centre

Puebla800 m

Airports

Hermanos Serdan International (PBC) 28.3 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Delicious Culinary Experience

“I truly enjoyed dining at El Sueño Hotel. The menu offered fantastic options for both breakfast and lunch, with the ability to order from the a la carte selections. I could feel the dedication in every dish, making my dining experience utterly good.” view full review

Heavenly Spa Escape

“During my stay, I made it a point to relax at the spa. Although I didn't get a chance to try all the services, the ambiance of the spa itself was calming and beautifully designed. It provided a serene escape from the city's hustle, which was just what I needed.” view full review

Comfortable & Elegant Room

“I stayed in a junior suite that was so comfortable and spacious. The bed was plush, zero street noise ensured restful nights, and I enjoyed the well-designed shower that added a touch of luxury to my stay.” view full review

Luxurious Relaxation

“The bathroom in my room was a true oasis. Equipped with a good shower, it made my daily routines enjoyable and added to the overall luxurious vibe of El Sueño Hotel. It was a great place to unwind after a long day.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Adults only
Luggage storage
Smoke detectors
Fire extinguishers

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Back massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

Map view

9 Oriente No. 12 Centro Historico, Puebla, Mexico, 72500

City landmarks

Church

Church of Santo Domingo

750 m

Calle 6 Nte 205

Mercado el Parian

890 m

Bridge

Bubas Bridge

930 m

Calle 6 Nte 205

El Parian

890 m

Museum

Casa De Los Hermanos Serdan

810 m

Calle Cinco de Mayo 409

Fundacion Jose Luis Bello y Zetina y Museo

660 m

Park

Historic area of Los Fuertes

2.3 km

Gallery

The neighborhood artist

1.1 km

Museum

Museo Regional Casa de Alfenique

730 m

Av 14 Oriente 805 Barrio del Alto

Templo de San Francisco

770 m

Calle 5 de Mayo #1605 Templo de Santa Monica

Escultura del Senor de las maravillas

1.2 km

Square

Paseo Bravo

1.4 km

Avenida 14 Poniente 305 Col. Centro Historico

Museo de Arte Popular Santa Rosa de Lima

1.1 km

Museum

Poblano Museum of Popular Art

1.1 km

Nearby

Park

Zocalo

510 m

Museum

Museo Amparo

120 m

PueblaMexico

Biblioteca Palafoxiana

370 m

cnr Avs 3 Oriente & 16 de Septiembre

Cathedral of Puebla

480 m

PueblaMexico

Alley of the Frogs

530 m

Museum

La Casa Del Mendrugo

350 m

Av. Juan de Palafox y Mendoza

Templo del Ex-Hospital de San Roque

390 m

Gallery

Museo Poblano de Arte Virreinal

580 m

Museum

Automobile Museum Puebla

440 m

Museum

Museo Jose Luis Bello y Gonzalez

420 m

Calle 2 Nte 2

Museo Universitario Casa de los Munecos

440 m

Church

La Compania Templo del Espiritu Santo

460 m

Museum

Living Museum Puebla

250 m

16 de Septiembre 507

Casa del Dean

160 m

Library

Profetica

300 m

Square

Bazar los Sapos

390 m

Restaurants

Augurio

40 m

Avenida 9 Oriente Número 16

Utopia, Belgian Beer & Bistro

70 m

Avenida 9 Oriente 6 Centro Histórico

Hormiga Negra

250 m

Av. 7 Oriente #5 Terraza Col. Centro Terraza

La Conjura

120 m

Calle 9 Oriente 201. Centro Historico

El Capricho de San Antonio

130 m

Avenida 9 Oriente 203

Casona 703

160 m

Avenida 16 de Septiembre 703 Puebla Downtown

Santoua

210 m

Calle 2 sur # 1103 a Una Calle Del Museo Amparo

Frenchies Cafe

310 m

Avenida 16 de Septiembre 315 Planta Alta. Frente a la Catedral

Fonda Margarita

310 m

5 Poniente

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

8.4

Location

9.6

Service

9.8

Dining

9.2

4.5/5 based on 352 reviews

#19 of 126 hotels in Puebla based on Tripadvisor

Arthur

United States, February 2025

5.0/10

My recent stay at El Sueno Hotel & Spa was an almost perfect experience. The charming ambiance and meticulous details made me feel right at home, though there were a couple of minor issues like wifi troubles and the small pool. The staff went above and beyond, especially Nayeli, who made my stay fantastic. Overall, I can't wait to return to this hidden gem in Puebla!

Rooms

9.0

I found my room beautifully decorated and spacious, offering a glimpse of luxurious touches. However, the noise from the courtyard was a concern at first, but the staff quickly moved me to a quieter, more comfortable setting.

Service

10.0

The service was excellent, with staff welcoming me with smiles and helpfulness. Nayeli, in particular, was really good, providing recommendations and assistance with a cheerful demeanor.

Location

10.0

The hotel's location is perfect, just a short walk to the zocalo. It places you right in the heart of Puebla, making it easy to explore the historic center.

Dining

9.0

Dining was a pleasure, with every meal I had being delicious and beautifully presented, though a bit more breakfast variety would be nice. The setting was quite charming, surrounded by greenery.

Facilities

8.0

The facilities were great, offering a lovely restaurant atmosphere and quality spa treatments. The only downside was the small pool that didn't appeal much.

Charles

United States, December 2024

6.6/10

I just wrapped up a fantastic two-night stay at El Sueno Hotel & Spa, and it truly exceeded my expectations. The staff was incredibly friendly and accommodating, creating a welcoming atmosphere. The location is perfect, just a short walk to the zocalo, making it easy to explore Puebla. However, my initial room was a bit noisy being directly off the courtyard, though they quickly moved me to a quieter, luxurious room. Overall, I can't wait to return to this charming hotel.

Rooms

9.0

I switched from a noisy room to a luxurious one, which was stylish and comfortable. There were beautiful details everywhere, but my first room lacked good natural light.

Service

10.0

The service was uniformly wonderful, from the front desk to the restaurant. Nayeli at the front desk was exceptionally helpful, making my stay seamless.

Location

9.0

The hotel is ideally located just steps away from downtown attractions and restaurants, although I was warned about safety beyond a small radius. It made sightseeing so convenient.

Dining

10.0

I loved the breakfast; it was such a treat to order from the menu and enjoy delicious meals. The charming dining area surrounded by plants set the mood perfectly.

Facilities

8.0

The hotel features a lovely courtyard and a good outdoor bar, though the pool area seemed a bit public for relaxing. It had its quirks, but overall added to the ambience.

William

United States, December 2024

5.0/10

I recently stayed at El Sueno Hotel & Spa and had an amazing experience. The hotel was beautifully designed with lovely details, and I really appreciated the friendly service from the staff. However, my room had some noise issues due to its location, which was a bit distracting. Overall, my stay was enjoyable and I would definitely return.

Rooms

8.0

I initially stayed in the Frida room, which was stylish but noisy since it opened directly to the central courtyard. Thankfully, the staff promptly moved me to the luxurious Viridiana room, which was much quieter and comfortable.

Service

10.0

The service was excellent! Nayeli at the front desk was incredibly helpful, always smiling, and never hesitated to assist me with any questions. The staff was friendly and attentive throughout my stay, making it a truly nice experience.

Location

10.0

The hotel's location is fantastic! Just a five-minute walk to the zocalo, I found it convenient for exploring local attractions, shopping, and dining.

Dining

9.0

I enjoyed delicious meals at the hotel restaurant, particularly breakfast, which featured a lovely selection of local dishes. The charming dining space surrounded by plants added to the good experience.

Facilities

9.0

El Sueno offers great amenities, including room service and a beautiful courtyard. The spa services were tempting, and I'd recommend indulging in them-the atmosphere felt like a relaxing tropical paradise.

Bruce

United States, November 2024

6.6/10

I had a mostly pleasant experience at El Sueno Hotel & Spa. The location is perfect, right in the heart of downtown, and the staff is incredibly friendly and attentive. On the flip side, I encountered some issues with the room's amenities that dampened the overall experience.

Rooms

7.0

My room was large and comfortable, and I appreciated the unique touches as each room is named after important women in history. However, the bathroom sink had drainage issues that needed addressing.

Service

9.0

The staff offered a high level of customer service, particularly Nayel and Miguel. They were very helpful, accommodating my requests promptly and with a friendly demeanor.

Location

10.0

The hotel's location couldn't have been better, situated close to the main plaza and tourist attractions. It made exploring Puebla easy and enjoyable.

Dining

8.0

While the breakfast was decent and well-presented, the outdoor dining area could be a bit chilly, so I had to layer up. but overall, it was a nice touch to have breakfast included.

Facilities

7.0

The hotel's amenities were good, including room service and a spa that I really enjoyed. although I did find the swimming pool to be quite small and less appealing.

Adrian

United States, November 2024

7.0/10

I had a wonderful stay at El Sueno Hotel & Spa. The room was beautifully decorated and very comfortable, though it lacked some natural light. The staff was attentive and friendly, which greatly enhanced my experience. The location is convenient for exploring Puebla, but I did encounter some issues with the amenities.

Rooms

9.0

I stayed in the Tona room, which was well decorated and clean, featuring a relaxing Jacuzzi. However, I noticed that the lighting in my friend's room was somewhat inadequate, impacting the overall ambiance.

Service

10.0

The service was fantastic. Throughout my stay, the staff was always accommodating, especially Daniel, who really went the extra mile to help out when needed.

Location

9.0

The hotel's location is ideal for seeing many sights in Puebla, only two blocks from the Zocalo. it made it easy to stroll around the beautiful city and enjoy local cuisine.

Dining

10.0

Breakfast was really good, with a variety of tasty options. I even enjoyed a good lunch that was among the best meals of my trip.

Facilities

7.0

While the spa and other facilities were nice, I was surprised by the additional charges for items like coffee pods and bottled water, which felt a bit excessive.